PRICE - Found a lower price? We will definitely beat it!
At Fireplace World we monitor and check our prices against our competitors on a daily basis, which allows us to give you a guaranteed lowest price on any of the products we sell online.
We are so confident of our prices that if you find a like for like product cheaper anywhere else within 30 days of purchase we will refund the difference plus 10%.
Before you call, please have the following information to hand:
- The item and model number from the online store where you have seen the product (must be an identical brand and model)
- Price of the item (including delivery charges)
- The store name, address, telephone number and web site address for the product.
- When you are ready, with all the information email us at sales@fireplaceworld.co.uk
The product must :
- Be the exact make and model of the one we are selling.
- Be a new product (not a second or a return) and in its original packaging with all accessories.
- Be in stock at the store you saw it at, with the price advertised.
- NOT be sold on online auction sites.
MONEY BACK - Our Seven Day No Quibble Money Back Guarantee
We are so confident of the quality and value that comes with our products that we also offer a no quibble 7 day money back guarantee with each and every product you buy from ourselves.
If you are unhappy with any purchase just let us know (contact our customer support department at customer.support@fireplaceworld.co.uk) and we will refund your full purchase price with no questions asked. Note, your item item must not have been used and will have to be returned to ourselves in its original packaging and in re-saleable condition.
For your comfort and safety you should also know that many credit card companies also offer money back guarantees should your item be lost during delivery or arrived damaged or you are having difficulty obtaining a refund from your supplier. See for example Visa Barclaycard terms and conditions at:
So buy with confidence at Fireplace World and know that we are NEVER surpassed on both price and service!