Our Address

Fireplace World
Fired Up Buildings
St Thomas Road
Huddersfield HD1 3LF

Our Contact Information

For All Pre-Sales Enquiries:

• Product Advice
• Advice on placing an Order

Please contact our Sales Team on 08448 809 393, 8.30AM to 5.30PM Monday to Friday or outside our office hours email to sales@fireplaceworld.co.uk.

For All Post-Sales Enquiries:

• Amendments to Orders
• Cancellation of Orders
• Dispatch and Delivery
• Returns and Refunds
• Any other Enquiries

Please contact our Customer Services Team on 08448 809 394, 8.30AM to 5.30PM Monday to Friday or outside our office hours email to customerservices@fireplaceworld.co.uk.

Service Levels:

We constantly strive to improve our levels of service to all our customers. Our current targets are:

• To answer a miniumum of 90% of our phone calls within 1 minute.
• To reply to all emails within 1 working day.

Our Showrooms

If you are planing to visit one of our showrooms and would like to speak to the showroom direct, then please visit the "Visit Our Showrooms" page on our web site.

Our Website

If you have any comments or suggestions regarding the Internet Fires Direct Website please email webmaster@fireplaceworld.co.uk.