Contact Us
Pre-Sales Enquiries
- Product Advice
- Advice on placing an order
Please contact our Sales Team at sales@fireplaceworld.co.uk
or telephone on 0844 8809 340, during times:
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| From | 09:00 | 09:00 | 09:00 | 09:00 | 09:00 | 09:00 | 10:00 |
| To | 21:00 | 21:00 | 21:00 | 21:00 | 18:00 | 17:30 | 16:00 |
Post-Sales Enquiries
- Amendments to Orders
- Cancellation of Orders
- Despatch and Delivery
- Returns and Refunds
- Any other Enquiries
Please contact our Customer Support Team at customer.support@fireplaceworld.co.uk
or telephone on 0844 8809 301, during times:
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| From | 09:00 | 09:00 | 09:00 | 09:00 | 09:00 | - | - |
| To | 17:00 | 17:00 | 17:00 | 17:00 | 17:00 | - | - |
Service Levels
We constantly strive to improve our levels of service to all our customers.
Our current targets are
- To answer a minimum of 90% of our phone calls within 1 minute.
- To reply to all emails within 1 working day.