At Fireplace World we check our prices regularly, and we're confident that we offer you the very best value. That's why, if you find an Adam branded product cheaper anywhere else, we guarantee to match the price. On top of that, if you have already purchased an Adam product from us within the last 14-days and then see it cheaper anywhere else, we'll still match the price and refund you the difference!

Terms of Price Match:

1. Item is in stock (both with Fireplace World and the other retailer)

2. Item is not on any sort of special offer or promotion

3. Delivery service level is the same

How to Take Advantage:



If you haven't purchased, then please provide us with the following details:

- The Fireplace World product code of the item you want us to match.
 
- The web address of the product on the competitor's site.
 
- The full delivery address and postal code to where the product will be delivered to.



If you have purchased, then please provide us with the following details:

- Your sales order reference number (This can be found on your order confirmation email).
 
- Your full delivery address and postal code to where your order was delivered to.
 
- The web address of the product on the competitor's site.



Terms & Conditions:


- Our Best Price guarantee is valid for Adam branded products only - no other branded product will be considered.
 

- We do not match the price of any item(s) that are being sold on marketplaces and auction sites, such as eBay, Amazon, OnBuy.com and ManoMano.co.uk.

- We do not match Click-and-Collect services, only product(s) available for delivery will be considered.
 
- All requests must be submitted in writing via live chat or email to 
customer.support@fireplaceworld.co.uk. For email submittions you will receive a response from our customer support team within 48hrs.
 
- The products(s) to be price matched must be provided on a comparable delivery service - eg. next working day delivery.
 
- The products(s) to be price matched must be identical in appearance and function. (Previous generation, version, and second hand products cannot be compared).

- The products(s) to be price matched must not be on any kind of special offer or feature as part of a promotion.
 
- The total price of the products(s) to be price matched must be inclusive of all additional charges (including, but not limited to, delivery and applicable card charges).
 
- The total price of the products(s) to be price matched must be inclusive of all applicable taxes and supplementary charges (including, but not limited to, VAT and fees).
 
- The products(s) to be price matched must be in stock and available for delivery both by Fireplace World and by the alternative retailer.
 
- If you have already purchased, our price match guarantee is valid for fourteen (14) days from the day that your order is delivered. You must notify us within that time period in order to take advantage of this guarantee.
 
- In the event that a refund is due, this will be processed within fourteen (14) days and will be paid back via the same payment method.
 
- All price matches will be bound under our full 
Terms and Conditions