Delivery Information


At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses and our delivery services fall into two categories: Day of Choice Delivery and Home Delivery. These two categories are determined by the size and weight of the products. To know which service your product will be delivered via simply look on the right hand side of the product page above the Add to Basket button.

Please note: If you place an order for a product that contains an item manufactured by: Dimplex, Flavel, Valor, Crystal Fires, Carron, Robinson Willey and Burley. Your order may be delivered by two different drivers but the delivery will take place on the same day and full tracking information will be provided.

Delivery Fees: To find out the full delivery cost for your order you can use our Shipping Calculator. To find and use this handy tool simply add the product(s) you want to purchase to your basket, then on the next page enter your full post code in to the shipping calculator and click Calculate. You will then be shown the full delivery cost to your area for the product(s) in your basket.


day of choice delivery:


How it works:
Available across the mainland UK on all of our smaller to medium sized products such as our accessories, inset fires and stoves as well as a limited range of part assembled wooden surrounds and suites. Our day of choice delivery is conducted by a 1-man delivery team and you are free to choose any day for delivery Monday to Saturday. Unfortunately we cannot offer this service on a Sunday and/or UK Bank holiday(s).


Please note: If the product ordered is out of stock at the time of purchase, your order will be dispatched once stock becomes available the following working day. You will be notified of the restock date in your email confirmation and you will be kept informed of the status of your order via regular email updates.

Couriers we use:


DHL:
When your order has been dispatched by us DHL will send you a text/email notification of your tracking details. On the morning of delivery and once your order has been loaded on to the van you will be sent a 1hr delivery notification and at this point you will have various Change It options should you not be available for delivery. DHL will then send you a You’re Next notification when they are just one stop away.

Cut off point, weekends and UK bank holidays:
To ensure that you receive your order on the day of your choice you must complete and pay for your order in full by no later than 11am. If your order is placed after this time then your order will be processed and dispatched the next working day - there is no exception to this cut-off point. If your order is placed after 11am on a Friday or at any point during the weekend your order will be processed and dispatched on the Monday. If your order is placed during a UK bank holiday your order will be processed and dispatched on the following working day.

Please note: If the product ordered is out of stock at the time of purchase, your order will be dispatched once stock becomes available the following working day. You will be notified of the restock date in your email confirmation and you will be kept informed of the status of your order via regular email updates.

NUMBER OF DAYS POST CODES
Within 2 Working Days AB all, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KW1-14, KY9-10, KY14-16, ML11-12, PA20-33, PA35-38, PA49, PH3-26, PH30-39, PH49-50, PO all, and TD1-14
Within 3 Working Days IM1-9, IM99 and TR 21-25
Within 4 Working Days PA40-41, PA62-72, PA74-75 and PA80
Within 5 Working Days HS1-8, IV41-49, IV51, IV55-56, PA34, PA41-48, PH42-44, KW15-17 and ZE1-3
Within 6 Working Days HS9, PA61, PA73 and PA76-78
Within 10 Working Days BT all, PA60
 


Home Delivery:


How it works:
Available on our larger and heavier items such as fully assembled wooden surrounds and suites, cast iron inserts, mantelpieces and marble, granite stone back panels, hearths, fireplaces and suites. Our Home Delivery service is both convenient and professional. Your order will be delivered by our expert couriers who will contact you directly via email or text to schedule a suitable delivery date in advance.

Couriers we use:


  • Arrow XL:
  • Delivering within 7-days and carrying our fully assembled wooden surrounds and suites, Arrow XL deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has been dispatched you will be notified via email or text of your tracking details and Arrow XL will then contact you with a delivery date. On the evening before your scheduled delivery date you will be notified of your 4hr delivery timeslot.
 
  • F.U.D:
  • Our own in-house delivery team which carries all of our marble and granite products, F.U.D deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has completed the production process and is ready for delivery our dispatch co-ordinator will contact you via email or text with a delivery date and if accepted this will be booked in. On the day of delivery you will receive a telephone call from our driver when they are on route to your property (usually when they are 30 mins away).

  • Pallet Network (Kerbside):
  • Delivering within 14-days and carrying our smalller marble and granite products, Pallet Network only offer an all day service and will deliver to the kerbside only between the hours of 7am - 6pm, Monday to Friday. Once your order has completed the production process and is ready for delivery our dispatch co-ordinator will contact you with a delivery date.
  
  • Montgomery’s Transport:
  • Delivering within 21-days for our customers based in Northern Ireland, Montgomery’s Transport carry all of our fully assembled surrounds and suites, Montgomery’s Transport deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has been dispatched you will be notified via email or text of your tracking details and Montgomery’s Transport will contact you with a delivery date. On the evening before your scheduled delivery date you will be notified of your 4hr delivery timeslot. Please be aware that this is only a kerbside, pallet service.

Cut off point, weekends and UK bank holidays:
To ensure that your order is processed quickly and efficiently you must complete and pay for your order by no later than 11am. If your order is placed after this time then your order will be processed the next working day - there is no exception to this cut-off point. If your order is placed after 11am on a Friday or at any point during the weekend your order will be processed on the Monday. If your order is placed during a UK bank holiday your order will be processed on the following working day.

Please note: If the product ordered is out of stock at the time of purchase, your order will be processed once stock becomes available the following working day. You will be notified of the restock date in your email confirmation and you will be kept informed of the status of your order via regular email updates.
 
  • Delivery Exceptions:
  • If your order is being delivered via F.U.D and you cannot accept the first delivery date offered, your delivery may be pushed back until we have another free delivery slot.
 
Due to the size and weight of our larger products our Home Delivery teams are unable to deliver to addresses which are not situated on the ground floor such as flats.


EXCEPTION AREAS POST CODES
Home Delivery Not Currently Available


FUD Delivery Not Currently Available
BT55, GY all, HS all, IV26, IV29, IV40-51, IV55, JE all, KA27, KW all, IM all, PA20-PA49, PA60-PA78, PH41-44, PO11, PO30-41, TR21-25 and ZE all.

BT all, D all, GY all, HS1-HS8, HS9, IM, JE, K all, KW15-KW17, PA21-PA78, PH42-PH44, T all, TR all, ZE all, PO11, PO30-PO41, IV1-IV55.
Northern Ireland Home Delivery Items being delivered to Northern Ireland will be a kerbside delivery only, and will be delivered within 21 days.