Delivery Information


At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into three categories: Day of Choice Delivery, Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.

Please note that your order could be delivered separately on the same day when you place an order for products such as (but not limited to) electric and gas suites that are manufactured by: Dimplex, Flavel, Valor, Crystal Fires, Carron, Robinson Willey and Burley. Full and detailed tracking information will be provided for all deliveries.



Day of Choice Delivery


How It Works
Available on all of our fires, MDF and wooden surrounds and suites, our Day of Choice delivery is fast and convenient. Simply place your order for any applicable product before 2pm then select a day for delivery that suits you and we will do the rest.

Couriers We Use
We use three couriers for our Day of Choice service: DPD Local, TNT and Panther Logistics.
- DPD Local
Carrying the bulk of our fires and part assembled items, DPD Local deliver between 8am and 6pm. On the morning of your delivery, they will send you a text message or an email indicating your one hour delivery time slot.
- TNT
Predominantly responsible for carrying our larger fires and part assembled items, TNT deliver between 8am and 6pm. Please note that TNT only offer an all day service and cannot specify a delivery slot.
- Panther Logistics
Founded in 1989, Panther Logistics offer a flexible “white glove” home delivery service. Their 2 man service is responsible for delivering all of our heavier and fully assembled products. On the morning of your delivery, they will send you either a text message or an email with your 4-hour delivery slot.

Please note: We are unable to offer our Day of Choice delivery service on marble and stone products. Instead you will be contacted by our despatch planner who will provide you with a suitable delivery date via our FUD delivery service. Also we cannot offer delivery on a Bank Holiday.

Next Working Day Delivery


How It Works
Available on most of our fires and a limited range of surrounds, suites and more, our next working day delivery is fast and convenient. Simply place your order for any applicable product before 2pm to ensure that you receive your product the next working day*.

Couriers We Use
We use two next day delivery couriers: DPD Local and TNT.
- DPD Local
Carrying the bulk of our next day items, DPD Local deliver between 8am and 6pm, Monday to Friday. On the morning of your delivery, they will send you a text message or an email indicating your one hour delivery time slot.
- TNT
Predominantly responsible for carrying our larger next day items, TNT deliver between 8am and 6pm, Monday to Friday. Please note that TNT only offer an all day service.

Cut Off Point, Weekends and Bank Holidays
In order to ensure that your item is delivered the following working day, you must complete your order before 2pm. If an order is placed after this time, it will simply be dispatched the following day, and delivered the next working day after that.

If you place your order after 2pm on a Friday, or at any point during the weekend, your order will be processed and dispatched on the following Monday, and delivered on the Tuesday.

Orders will not be dispatched or delivered on a Bank Holiday. Any orders placed on a Bank Holiday will be dispatched on the next working day after the Bank Holiday, available for delivery the following day, and any orders that would have been delivered on the Bank Holiday will be delivered the following working day instead.


Exceptions

NUMBER OF DAYS POST CODES
Within 2 Working Days AB all, DD3-11, BT all, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KW1-14, KY9-10, KY14-16, ML11-12, PA20-33, PA35-38, PA49, PH3-26, PH30-39, PH49-50, PO all, and TD1-14
Within 3 Working Days IM1-9, IM99 and TR 21-25
Within 4 Working Days PA40-41, PA62-72, PA74-75 and PA80
Within 5 Working Days HS1-8, IV41-49, IV51, IV55-56, PA34, PA41-48, PH42-44, KW15-17 and ZE1-3
Within 6 Working Days HS9, PA61, PA73 and PA76-78
Within 8 Working Days PA60
*Please note, if an item is out of stock at the time of purchase, your item will be dispatched when stock is available and delivery will be the following working day*

Home Delivery


How It Works
Available on all our larger, heavier items, our Home Delivery is both convenient and top quality. A truly professional service, your item(s) will be delivered within 14 days from placing your order* and delivered by our expert couriers who will contact you directly to schedule a suitable delivery date in advance.

Couriers We Use
We use three delivery couriers: Pallet service, FUD and Panther Logistics.

- Pallet Service
Carrying predominantly our range of Carron products, our pallet service deliver between 8am and 6pm, Monday to Friday. On the morning of your delivery, you will receive an email indicating your delivery time slot. Please Note: This delivery service is a kerbside drop only, and the drivers will be unable to bring the product into your property.
- FUD
FUD is a specialist marble and stone delivery service provided by us, Fireplace World. Any order containing a marble or stone product, including back panels and hearths, (as well as some of our other large, heavy items); will be delivered by our top quality FUD team.

Once you have placed your order, our team of planners will get in touch within 7 days to organise a suitable delivery date with you. Please note that if the original date offered is not suitable, your delivery may take place outside of the initial 14-day delivery timeframe.

On the day of your delivery, our drivers will call to let you know they are on their way.

Please note: All FUD deliveries will require access for an 18-tonne vehicle (approximately the size of a large bin lorry). If you have restricted access, please contact us before placing your order, as we may need to make alternative arrangements, or may unfortunately be unable to deliver to your address.


- Panther Logistics
Founded in 1989, Panther Logistics offer a flexible “white glove” home delivery service. Their 2 man service is responsible for delivering our heavier and fully assembled products. Once Panther have collected your item(s), they will contact you by phone with a selection of available delivery dates. On the morning of your delivery, they will send you either a text message or an email with your 4-hour delivery slot.

Exceptions
Please note the following exceptions with our Home Delivery service:

- Overweight Items
Due to their size and weight, all of our marble, limestone and cast iron products are only suitable to be delivered to an address on the ground floor. We are not able to deliver these items to a flat which is not situated on the ground floor.

- Exception Post Codes
EXCEPTION AREAS POST CODES
Home Delivery Not Currently Available BT55, GY all, HS all, IV26, IV29, IV40-51, IV55, JE all, KA27, KW all, IM all, PA20-PA49, PA60-PA78, PH41-44, PO11, PO30-41, TR21-25 and ZE all.
Northern Ireland Home Delivery Items being delivered to Northern Ireland will be a kerbside delivery only, and will be delivered within 21 days.
If you are unsure whether the item you would like is available to be delivered to your post code or unsure whether a surcharge applies, simply click "Add to Basket" on the product, type your post code into the "Shipping Calculator" box on the next page and press "Calculate" to get the accurate information. Alternatively, contact our friendly Customer Support Team for any more info.
Please note: If an item is out of stock at the time of purchase, your item will be dispatched when stock is available and delivery will be within 14 days of that.*

Please also note: If you are unable to accept the first delivery date you are offered, our delivery services will do their best to offer an alternative date as quickly as possible. We cannot, however, guarantee that this alternate date will fall within our 14 day delivery window.*