Delivery Information


At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses and our delivery services fall into two categories: Next Working Day Delivery and Home Delivery. These two categories are determined by the size and weight of the products. To know which service your product will be delivered via simply look on the right hand side of the product page above the Add to Basket button.

Please note: If you place an order for a product that contains an item manufactured by: Dimplex, Flavel, Valor, Crystal Fires, Carron, Robinson Willey and Burley. Your order may be delivered by two different drivers but the delivery will take place on the same day and full tracking information will be provided.

Delivery Fees: To find out the full delivery cost for your order you can use our Shipping Calculator. To find and use this handy tool simply add the product(s) you want to purchase to your basket, then on the next page enter your full post code in to the shipping calculator and click Calculate. You will then be shown the full delivery cost to your area for the product(s) in your basket.


Contact Free Delivery: Following the recent outbreak of Covid-19 in the UK our carriers are now conducting contact free deliveries on all orders. There is currently no impact on our delivery timeframes but you will see some differences in how the carrier will go about delivering your order. One of the main differences is that the carriers will only be delivering to the door as they reduce physical contact. If you cannot accept a contact free delivery please do contact us.


Next Working Day delivery:


How it works:
Available on all of our smaller to medium sized items such as our accessories, inset fires and stoves as well as a limited range of part assembled wooden surrounds and suites. Our next working day delivery is conducted by a 1-man delivery team and is a fast and convenient service. To receive your order the next working day, simply place your order for any applicable product before 11am.

Cut off point, weekends and UK bank holidays:
To ensure that you receive your order the next working day you must complete and pay for your order by no later than 11am. If your order is placed after this time then your order will be processed and dispatched the next working day - there is no exception to this cut-off point. If your order is placed after 11am on a Friday or at any point during the weekend your order will be processed and dispatched on the Monday. If your order is placed during a UK bank holiday your order will be processed and dispatched on the following working day.

Please note: If the product ordered is out of stock at the time of purchase, your order will be dispatched once stock becomes available the following working day. You will be notified of the restock date in your email confirmation and you will be kept informed of the status of your order via regular email updates.

Couriers we use:


  • FedEx:
  • Responsible for carrying our small to medium items, FedEx deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has been dispatched you will be notified via email or text of your tracking details and then on the morning of your delivery you will be notified when your order is out for delivery.  Please note that FedEx only offer an all-day delivery service, however you can follow your delivery via the link provided by FedEx on the morning of delivery.

NUMBER OF DAYS POST CODES
Within 2 Working Days AB all, DD3-11, BT all, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KW1-14, KY9-10, KY14-16, ML11-12, PA20-33, PA35-38, PA49, PH3-26, PH30-39, PH49-50, PO all, and TD1-14
Within 3 Working Days IM1-9, IM99 and TR 21-25
Within 4 Working Days PA40-41, PA62-72, PA74-75 and PA80
Within 5 Working Days HS1-8, IV41-49, IV51, IV55-56, PA34, PA41-48, PH42-44, KW15-17 and ZE1-3
Within 6 Working Days HS9, PA61, PA73 and PA76-78
Within 8 Working Days PA60
 


Home Delivery:


How it works:
Available on our larger and heavier items such as fully assembled wooden surrounds and suites, cast iron inserts, mantelpieces and marble, granite stone back panels, hearths, fireplaces and suites. Our Home Delivery service is both convenient and professional. Your order will be delivered by our expert couriers who will contact you directly via email or text to schedule a suitable delivery date in advance.

Cut off point, weekends and UK bank holidays:
To ensure that your order is processed quickly and efficiently you must complete and pay for your order by no later than 11am. If your order is placed after this time then your order will be processed the next working day - there is no exception to this cut-off point. If your order is placed after 11am on a Friday or at any point during the weekend your order will be processed on the Monday. If your order is placed during a UK bank holiday your order will be processed on the following working day.

Please note: If the product ordered is out of stock at the time of purchase, your order will be processed once stock becomes available the following working day. You will be notified of the restock date in your email confirmation and you will be kept informed of the status of your order via regular email updates.

Couriers we use:


  • Arrow XL:
  • Delivering within 7-days and carrying our fully assembled wooden surrounds and suites, Arrow XL deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has been dispatched you will be notified via email or text of your tracking details and Arrow XL will then contact you with a delivery date. On the evening before your scheduled delivery date you will be notified of your 4hr delivery timeslot.
 
  • F.U.D:
  • Our own in-house delivery team which carries all of our marble and granite products, F.U.D deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has completed the production process and is ready for delivery our dispatch co-ordinator will contact you via email or text with a delivery date and if accepted this will be booked in. On the day of delivery you will receive a telephone call from our driver when they are on route to your property (usually when they are 30 mins away).
  
  • Montgomery’s Transport:
  • Delivering within 21-days for our customers based in Northern Ireland, Montgomery’s Transport carry all of our fully assembled surrounds, suites and marble, granite products, Montgomery’s Transport deliver between the hours of 7am - 6pm, Monday to Friday. Once your order has been dispatched you will be notified via email or text of your tracking details and Montgomery’s Transport will contact you with a delivery date. On the evening before your scheduled delivery date you will be notified of your 4hr delivery timeslot. Please be aware that this is only a kerbside, pallet service.
 
  • Delivery Exceptions:
  • If your order is being delivered via F.U.D and you cannot accept the first delivery date offered, your delivery may be pushed back until we have another free delivery slot.
 
Due to the size and weight of our larger products our Home Delivery teams are unable to deliver to addresses which are not situated on the ground floor such as flats.


EXCEPTION AREAS POST CODES
Home Delivery Not Currently Available


FUD Delivery Not Currently Available
BT55, GY all, HS all, IV26, IV29, IV40-51, IV55, JE all, KA27, KW all, IM all, PA20-PA49, PA60-PA78, PH41-44, PO11, PO30-41, TR21-25 and ZE all.

D all, GY all, HS1-HS8, HS9, IM, JE, K all, PA21-PA78, PH42-PH44, T all, TR all, ZE all, PO11, PO30-PO41, IV3-IV55.
Northern Ireland Home Delivery Items being delivered to Northern Ireland will be a kerbside delivery only, and will be delivered within 21 days.