Need Help?

It can be a weird and wonderful world if you've never dealt with fireplaces before, and we know it's easy to get stuck. Head over to our Knowledge Base for information, help and advice from the fireplace experts; check out our Fitting Guides to help with products you've already bought, or search for a Gas Safe Engineer if you're in need of professional fitting advice.

We've all wondered that...

Don't know your rebates from your recesses? Is all the technical jargon getting you down? Do you just want to know whether you're looking for a hearth or a mantelpiece?! If you've got a question about fires or fireplaces, chances are that someone, somewhere has asked it before! Come check out our frequently asked questions to see if you can find the answer you need.

Get In Touch

Whether you require help looking for a product, or have questions about an order you've already placed, our friendly customer support team are here to help via telephone, email & the live chat facility!

*Please note: Please refer to our Showroom opening times before planning your journey to visit us.

Monday to Friday: 09:00 - 17:00
Saturday: 09:00 - 16:30
Sunday: 10:00 - 16:00

Bank Holidays: 10:00 - 16:00


+44 (0) 3300 882 060

Visit our showroom

Monday to Friday: 09:00 - 17:00
Saturday: 09:00 - 16:30
Sunday: Closed

Bank Holidays: Closed



Fireplace World Head Office
Fired Up Buildings
St Thomas Road
United Kingdom