Need Help?

Check out our Help & Advice page for FAQ's and all the info, tools and guides you need. You can also Track Your Order below and if you want to have a read through our Love it or Return it Guarantee then all the info is at your finger tips below.

questions & answers...

So you are wanting to place an order but unsure about something? Maybe you've already placed your order and you need some clarity? Fear not we have it all covered within our FAQs section.

Contact us:


Live Chat:
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Call Back Request:*
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Please Note: Call back requests are only available during the hours noted below:

Monday to Friday: 9am - 5pm 

operating times:

Mon to Thurs: 9am - 5pm / 6pm - 8pm
Friday: 9am - 5pm
Saturday & Sunday: 12pm - 4pm

UK Bank Holidays: Closed


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Marketing Enquiries:


Fireplace World Head Office
Fired Up Buildings
St Thomas Road
United Kingdom