Dear Customers

At this critical time we at Fireplace World are aware of the need to act responsibly, both in terms of protecting the health and welfare of our people whilst balancing the supply needs of our customers.

We have already put in place measures to protect the most vulnerable of our group and have been adopting best practice in terms of virus containment.

Currently, this allows us to maintain almost normal levels of service and supply and we hope to continue this for as long as possible whilst constantly monitoring and adapting to the needs of our colleagues and customers.

The situation is evolving rapidly and so will our response and action and therefore we will update our status regularly but for now please be assured that we will serve you in as safe and responsible manner as possible under.

Many thanks for your patience and understanding in what I know is an extraordinarily difficult time for all of us.

Sincerest best regards

Richard Kaye

Chairman and CEO