The Fenchurch in Acacia & Granite with Valor Dream Balanced Flue Gas Fire in Chrome, 54 Inch

Frequently Asked Questions

•  Is this back panel suitable for solid fuel or gas fires?

  This back panel is suitable for all types of gas and electric fires but is NOT SUITABLE for solid fuel fires. For solid fuel a back panel must be "slabbed" ( this is an addition of a light concrete back cast on to the panel ) and the granite should be cut for expansion ( the granite is cut through - but not the concrete ).

•  How can the granite be cut or drilled?

  You can use an angle grinder with a diamond cutting blade suitable for granite. It can be drilled with a suitable carbide drill bit but do NOT use hammer action setting on the electric drill. It can also be drilled with a hollow diamond core drill bit.

•  How can the granite be cleaned or polished?

  For general cleaning, use soft soap and water (do NOT use washing up liquid) or a solution of washing soda for difficult marks. For very sticky surfaces, use white spirit. To polish, you can use a marble polish available from most hardware stores and larger supermarkets. WD40 can be used, but it does not last long before the surface loses it's shine with this technique.

•  How can the back panel be fastened to the wall?

  This product must be installed by a suitably qualified professional. It is not suitable for DIY installation. Failure to do so may result in serious or fatal injury and/or property damage.

•  There is a gap between the back panel and surround ?

  The back panel is not installed correctly to accommodate a deep rebate gap in the surround. If the gap is at the sides of the panel then the surround is not suitable for a standard back panel and you should ensure the dimensions are correct.

•  What size is the back panel?

  The approximate sizes are 37" wide x 37" high x 3/4" thick (940 mm x 940 mm x 20 mm).

•  What size is the fire cut out in the back panel?

  Approximately 16.5" wide x 22.5" high (420 mm x 570 mm).

•  Is this hearth suitable for solid fuel or gas fires?

  This hearth is suitable for all types of gas and electric fires but is NOT SUITABLE for solid fuel fires. For solid fuel a hearth must be "slabbed" ( this is an addition of a light concrete back cast on to the hearth ) and the hearth should be cut for expansion ( the hearth is cut through - but not the concrete ).

•  How can the hearth be cleaned or polished?

  For general cleaning, use soft soap and water (do NOT use washing up liquid) or a solution of washing soda for difficult marks. For very sticky surfaces, use white spirit. To polish, you can use a marble polish available from most hardware stores and larger supermarkets. WD40 can be used, but it does not last long before the surface loses it's shine with this technique.

•  What is the rebate size on this surround?

  The surround has a 1" ( 25mm ) rebate as standard.

•  What kind of wood is used in this surround?

  This surround is manufactured using high quality solid Acacia wood.

•  How can the surround be cleaned or polished?

  For general cleaning, use a damp cloth then buff up with a soft cloth. For more stubborn stains, use a soft soap solution but ensure that the surround is dried off afterwards.

•  How can sticky marks be safely removed?

  For very sticky surfaces, use white spirit on a damp cloth. Do NOT rub vigorously or allow the white spirit to remain on the surround for any length of time. Wipe away any residue with a damp cloth and dry as normal.

•  How should the surround be installed?

  The surround can be attached to the walls using metal brackets.

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