Best Price Guarantee


Price Match Guarantee

At Fireplace World we check our prices regularly, and we're confident that we offer you the very best value. That's why, if you find an Adam product cheaper anywhere else, we guarantee to beat the price. On top of that, if you purchase an item from us and then see it cheaper anywhere else, we'll still beat the price and refund you the difference!



How to take Advantage


Taking advantage of this offer is really straight forward - even if you've already purchased your product. Simply get in touch with our friendly Customer Support Team on either: 03300 882 060 or by email at: customer.support@fireplaceworld.co.uk with the following information depending on whether you've already bought from us, or yet to make your purchase:



If you haven't purchased yet:
  • The product code of the item on our website
  • The web address of the product on the competitor's site
If you've already purchased:
  • Your sales order reference number (found on your confirmation email) and delivery postcode
  • The web address of the product on the competitor's site


Terms and Conditions


  • The item(s) to be price matched must be an Adam brand product
  • The item(s) to be price matched must be identical in appearance and function. (Previous generation fires cannot be compared with newer ones)
  • The item(s) to be price matched must not be on special offer or feature as part of a promotion
  • The total price of the item(s) to be price matched must be inclusive of all additional charges (including, but not limited to, delivery and applicable card charges)
  • The total price of the item(s) to be price matched must be inclusive of all applicable taxes and supplementary charges (including, but not limited to, VAT and finance fees)
  • We do not match the price of any item(s) being sold on auction sites, such as eBay
  • The item(s) to be price matched must be in stock and available for delivery both by ourselves and by the alternative provider
  • Our price match guarantee is valid for fourteen (14) days from the day that you place your order. You must notify us within that time period in order to take advantage of this guarantee
  • In the event that a refund is due, this will be processed within fourteen (14) days and will be paid back via the method you paid for the item originally
  • All price matches wil be bound under our full Terms and Conditions

Click here to view our full Terms and Conditions.